Reactive Emergency call-out platform
- Respond faster to emergency call-outs
- Increase SLA compliance across your contracts
Reactive Emergency call-out platform
- Respond faster to emergency call-outs
- Increase SLA compliance across your contracts
About Reactive UK
Welcome to Reactive UK — a growing network and support platform built specifically for the facility management and fire and security industry, designed to help companies respond to emergency callouts faster, more efficiently, and with complete confidence.
How Reactive UK can support your operations:
- Faster Emergency Response Times
Leverage our network to attend urgent callouts more quickly, especially during busy periods, staffing gaps, or high-volume spikes.
- Improved SLA Compliance
Reduce missed SLAs by having a reliable fallback of pre-vetted professionals who meet industry standards and respond promptly.
- Keep Your Engineers Focused
Free up your in-house team to stay on scheduled jobs or high-value projects, while we help you handle unexpected or remote callouts.
- Enhanced Customer Satisfaction
Quicker response times and fewer delays mean happier clients and a stronger reputation for reliability.
- Run Smoother, Smarter Operations
Reactive UK acts as an extension of your service team, offering flexibility, scalability, and peace of mind when it matters most.
Our Mission
At Reactive UK, our mission is to facilitate seamless collaboration between reactive emergency companies. We strive to ensure that all reactive emergency call-outs are attended promptly, keeping both customers and businesses satisfied.
Our goal is to become the go-to platform for facility management and fire and security companies, enabling businesses like yours to extend their reach, maintain high standards, and operate smoothly even under pressure.
Welcome to Reactive UK
We understand the pressure of meeting tight SLA targets while keeping customers satisfied — especially when response times are critical. Our service connects fire & security companies to streamline collaboration during emergencies, ensuring faster attendance, improved communication, and a better customer experience.
so, how does it work?
Please reach us at info@reactive-uk.com if you cannot find an answer to your question.
Reactive UK works with fire and security companies and sub contractors all over the country. If you get an emergency call-out which you need someone to attend, that's where we can help. Our service is designed to improve your call-out response times, and keeping your engineers on the jobs you need them on.
If you have an emergency call-out which you cannot attend whether your own engineers too busy or the call-out is too far away, we use our extensive list of vetted and trusted companies who can attend in your absence.
Improves response times, keeps you within your SLA targets, retain your engineers on day jobs, keeps your customers satisfied. Also creates another stream of revenue if you wish to also take on call-outs.
We get this question often. All companies who attend another's call-out are requested to wear plain clothing and a plain hi-viz. Sign written vans are asked to park nearby rather than on site where possible. We encourage customers to inform their clients that their call-out company are attending today on their behalf.
Call-out charges vary on location and expenses, such as parking. Please speak to your account manager for pricing, but we understand you don't want to be paying out more than you will earn for a call-out so all rates are pre-agreed.
All companies registered with us are vetted and reviewed before joining us. All call-out job sheets are reviewed by us as well as you, so we are constantly checking the work is being done to a high and professional standard.
Please contact us if you wish to join this platform. All companies and sub contractors are vetted and checked before being put on our trusted list.
Contact Us
Get in touch today to see how our service can improve your business
We’d welcome the opportunity to learn more about your current challenges and explore how Reactive UK can help support your team. Please feel free to get in touch if you'd like to arrange a short call or meeting.